I'm very satisfied with my RBK352 purchase. I purchased the set with 1 router and 1 satellite. The router is placed in the living room close to the ONT, while the satellite is placed towards the other end of the house somewhere at the center of 3 bedrooms. With a 1Gbps internet plan I have, I could achieve around >400Mbps throughput across the house, way better than my previous setup with router and extender. And the way mesh works with a single SSID for both router and satellite, and for both 5Ghz and 2.4 Ghz makes it very convenient to get good throughput without having to switch SSIDs.
I'm also very satisfied with Netgear's service, with the next day delivery and great technical support through whatsapp chat.
The setup was quite alright, internet wasn't connected right away during the setup. There's an additional VLAN step that had to be done (I'm using Singtel) beside the automated setup, which had to be done through a PC with eth connection to the router. The router management interfance was very intuitive, so this step didn't take too long to figure out.
In overall, this product is highly recommended, with the reasonable price and great performance.
No more problems with dropped lines and slow internet from anywhere in the house. Able to stream music even in the bomb shelter where we press our clothes!!! Patient, step by step, assistance with setting up the system.
Thank you for your quick reply.
I have received the voucher via email.
As for the product, the connection is good and my daughters in each of their room are very happy.
No disconnection so far and they will not be worried over disconnection while having their exam online..
Buying direct from net gear store is such a departure from typical tech service. Excellent Comms, a comprehensive record of your prior queries and a team that wants to genuinely help. 5star service backing class leading performance. My Orbi 853 are an easy recommendation. The setup team ensured satellites optimised mesh coverage throughout the house.
I had issues with installation of RBK853 and called Netgear technical support. Alvin had attended to me over the phone and he was very patient, explaining step by step. However the issue could not be resolved but i was lucky he had a free slot to arrange for a site visit. He came down and less than an hour the mesh was all set up and working fine. No more dead spots. Excellent product and excellent customer service!
Very good and reliable equipment with good support.
The RBK854 is so much faster than my old Google mesh. Very pleased with it and with the excellent installation service provided by Reeve.
I would recommend Netgear products to everyone. The entire process from checkout to setup was effortless. The information and assistance received from the technician made the set up process feel like a breeze. Would also like to commend Prasenjit for helping us smooth out any issues I had regarding the product.
Very easy to setup to add to my current system.
Very impressed by the service rendered by the technical service crew. Product is easy to setup, however the Orbi mobile app is not as user friendly than what I had expected. Product is delivering optimal speed and stability through entire house (about 7500sq ft). I would recommend this product, more so, for the the service crew technical expertise, friendliness and impeccable service delivery. Well done!
Very happy with these. I had another set of Orbi previously back in 2017 and the setup was not exactly effortless. This time round, it was pretty straight forward with only a slight hiccup. My advice is to start each one up one at a time. Start with the router, allow it to update its firmware, then the satellites one at a time allowing each to sync up. Sync them all up wirelessly first, update all their firmware, and then reconnect them via Ethernet if u are using Ethernet backhaul like I do. The signal strength is insane!
Samuel was really helpful and managed to help solve my wifi issues, which was not working even after following netgear FB instructions.
the product was rbk352 :)
Excellent service from start to finish. Great explanation on the phone of all tech specs and process. On site engineer also very patient and tidy with his work. Impressive.
He solved the updating perfectly. thank you so much!
Amazing system. Super easy to set up. Covers every part of the house. It is expensive but worth every dollar spent.