First of all, I would like to commend Alvin from Netgear sales support who responded to my email and gave me a call when I had an issue with an installation service. Without going into details, on the second day, I had issues connecting the router to the satellite (x 3) and Alvin was patient enough to guide me throughout the process and to see this properly configured. I can see that he is very technically experienced in isolating the issues and he managed to get all my satellites recognised. One learning point was the firmware update and the version needs to be the same for the router and all the satellites.
I am really happy with the great service and after sales support from Alvin. Please take care of him.