*Paid Installation service is chargeable ahead of booking the appointment, unless redeemed through eligible online or in-store promotions prevailing at the time of purchase. This service is available for a single time-slot by availability of our service technicians. Follow-ups or additional slots are not offered unless deemed required by the attending technician(s).

Online and On-site installation services are provided by Kaira Global, and may be subject to changes or rescheduling during busy periods. We will do our best to inform you ahead of time, but we seek your understanding in these cases where we are observing safety distancing protocols.

Online guidance and On-Site installations may be quick or take longer, on a case-to-case basis, depending on the scale or complexity of the installation required. In the event that more time is needed, we may contact you to schedule a follow-up session.

We seek your understanding that we may have to cancel or re-schedule appointments on a first-come first-served basis, while taking the prevailing social safety distancing measures, for the wellbeing of our staff.

 On-site installation in Singapore is limited to basic unboxing, wiring up, powering on, placement of Netgear products, basic LAN wiring through existing data points in the home, and software configuration. Our technicians will not be involved in any major installation procedures like installing wall-mounts, drilling or hacking, handling of power lines or circuitry or items that do not come in the Netgear product packaging.